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AI visibility — B2B SaaS software: the 12 questions your clients ask ChatGPT

When someone looks for b2b saas software, they no longer always type it into Google: they ask ChatGPT, Gemini, Perplexity or Claude — and the answer is not ten links, it is a few names. Here are the 12 reference questions for this industry, the same for every brand, so that scores are comparable. In RadarIA, a brand follows up to 15 questions, editable, asked every day.

The 12 reference questions

Written the way a buyer types them: best, comparison, budget, reviews, alternative, specific use case, local, beginner, scams, how to choose. No year, no brand — the questions are fixed, not the answers.

  1. What is the best CRM for a small business with a small sales team?
  2. How do I choose a B2B SaaS tool that fits my team and my budget?
  3. Off-the-shelf SaaS or custom software: how do they compare for a twenty-person company?
  4. What budget should I plan per user per month for an online business management tool?
  5. How do I assess the reliability, security and GDPR compliance of a software vendor?
  6. What is a free or cheaper alternative to my current project management software?
  7. Which software can automate invoicing and quote tracking for my business?
  8. Which software vendor offers responsive customer support and local assistance?
  9. We're a small company with no IT team: how do I choose and roll out software simply?
  10. What SaaS contract pitfalls (lock-in, data migration) should I avoid?
  11. Which SaaS solution can manage HR and payroll?
  12. Which project management tool suits an agency or a remote team?

Is a brand in this industry being cited?

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How RadarIA measures

Each question is asked to the four AIs through their official APIs; we record who is cited and at which rank; an AI that is down counts as absent, never as “not cited”. The full method is published. Read the methodology

Frequently asked questions

Why the same questions for every brand in an industry?

Because a score is only comparable when the protocol is identical. Two brands measured on different questions cannot be compared; with a reference set, an agency can tell its client where it stands against its market.

Are the questions adapted to my country?

Yes: the location is inserted into the local questions (“in Lyon”, “in Morocco”, “in Belgium”), and the set exists in French, English, Spanish and Arabic.

Can I add my own questions?

Yes. The reference set is a base; in RadarIA you add or edit a brand’s questions, up to 15 per brand, and those are the ones measured every day.

Other industries

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